Privacy Policy

We at RedRacer Casino respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. The policy applies to information collected through our website and when you create or use an account with us.

Information We Collect

We collect information that is necessary to provide our services, to operate our site, and to comply with legal requirements. The types of information we collect include:

Account information: email address, username, password, country, chosen currency, and any other details you provide when registering an account.
Identity and verification data: documents and data you submit to verify your identity or residence when required for account verification or legal compliance.
Technical and device information: IP address, browser and device type, operating system, language settings, and other usage information collected automatically when you visit our site.
Usage data: records of your activity on the site, including pages viewed, games accessed, preferences, and other feature usage.
Communications: messages between you and our support team, and any marketing preferences you provide.

How We Use Your Information

We use your personal data for clear and limited purposes, including:

To create and manage your account and to respond to your requests.
To verify identity and support account security and fraud prevention.
To provide, maintain, and improve our services and site functionality.
To communicate with you about your account, service updates, and important notices.
To comply with legal obligations and to assist with investigations or regulatory requirements.
To analyze usage patterns and improve user experience through aggregated, anonymized analytics.
To send marketing communications where you have permitted such contact, and to respect your stated preferences.

Legal Basis for Processing (for EU/EEA residents)

When we process personal data of individuals in the EU/EEA, we rely on one or more of the following legal bases:

Performance of a contract: processing necessary to perform our agreement with you (for example, account administration).
Compliance with a legal obligation: processing to meet applicable legal or regulatory requirements.
Legitimate interests: processing for purposes such as security, fraud prevention, site operation, and improving our services, provided your rights do not override these interests.
Consent: where you have given clear permission for specific processing activities, such as receiving marketing communications.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to make our site work, to understand how people use it, and to personalize content. This may include:

Essential cookies that enable core site functions.
Analytical cookies to collect anonymous usage information and improve our services.
Preference cookies to remember settings and preferences.

You can manage cookie preferences through your browser settings or via any cookie tools we provide. Disabling certain cookies may affect site functionality.

Sharing and Disclosure of Information

We may share your personal data in limited circumstances:

With service providers who perform services on our behalf, such as technical hosting, analytics, or customer support. These parties are authorized to use your information only as necessary to provide services to us.
When required by law, regulation, or legal process, or to respond to lawful requests from public authorities.
To protect the rights, property, or safety of RedRacer Casino, our users, or others, including fraud prevention and security.
As part of corporate transactions, such as a merger, acquisition, or sale of assets; any new owners will be bound by privacy obligations regarding previously collected data.

International Transfers

Your information may be processed in countries outside your home jurisdiction. Where personal data is transferred internationally, we take appropriate steps to ensure your information remains protected, including contractual safeguards and other measures required by applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes set out in this policy, to comply with legal obligations, and to resolve disputes. Retention periods vary by data type and legal requirement. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data. These can include the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request erasure of your personal data where applicable.
Object to or restrict certain processing activities.
Request portability of your data in a structured, commonly used format.
Withdraw consent where processing is based on consent.

To exercise your rights or ask questions about your data, contact us at [email protected]. We will respond in accordance with applicable law and within the timeframes required by regulation.

Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Access to personal data is limited to personnel and partners who need it to provide services or support our operations. While we take steps to secure your data, no method of transmission or storage is completely risk‑free.

Children's Privacy

Our services are intended for adults only. We do not knowingly collect personal data from children. If we become aware that personal data of a child has been provided to us without parental consent, we will take steps to delete such information.

Responsible Use and Support Communications

We may use personal data to promote responsible use of our services and to provide information about tools and resources designed to help you manage your account and activity. We may also communicate with you about account verification, safety, and support matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by reasonable means, such as posting a prominent notice on our site or sending a message to the email address associated with your account.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

Email: [email protected]

We will work with you to address your request in a timely and appropriate manner, consistent with applicable law.